Please read these terms carefully before using our services.
These Terms & Conditions govern the use of services provided by Ride Star and any associated trading entities including 247 Taxi Services Ltd ("Ride Star", "we", "our", or "us").
Ride Star is a licensed private hire operator providing transportation and related services including:
By booking or using our services, you agree to be bound by these Terms & Conditions.
"Booking" means any journey, reservation or transport request made with Ride Star.
"Passenger" means any individual travelling using our services.
"Driver" means any licensed private hire or hackney carriage driver undertaking bookings on behalf of Ride Star.
"Vehicle" means any licensed vehicle used to undertake transportation services.
"Passenger Assistant (PA)" means a transport escort or passenger assistant provided where required.
"Account Customer" means any business, organisation, council or individual with an approved account facility.
"Services" means any transportation, booking, dispatch, courier or related services provided by Ride Star.
"Wheelchair Accessible Vehicle (WAV)" means a specialist vehicle adapted for wheelchair users.
3.1 Booking Acceptance
All bookings are subject to vehicle and driver availability. Ride Star reserves the right to refuse, decline, terminate or cancel any booking where:
3.2 Booking Information
Passengers must provide accurate information at the time of booking including:
Failure to provide accurate information may result in delays, additional charges or cancellation.
3.3 Advance Bookings
Advance bookings are accepted subject to operational availability. Estimated arrival and journey times are provided in good faith but are estimates only and may be affected by:
4.1 Pricing
Fares may be calculated by:
Additional charges may apply including:
4.2 Payment Methods
We accept payment by:
4.3 Account Customers
Account invoices must be paid within agreed payment terms. Ride Star reserves the right to:
where accounts fall into arrears.
5.1 Passenger Cancellations
Cancellation charges may apply where:
5.2 No Shows
Where a passenger fails to attend the agreed pickup point within a reasonable waiting period, the booking may be treated as a no-show and the full fare may be charged.
5.3 Ride Star Cancellations
Ride Star reserves the right to cancel bookings due to:
Passengers must behave appropriately and safely at all times. Ride Star may refuse or terminate transport where a passenger:
Passengers remain responsible for:
7.1 Safeguarding
Ride Star operates safeguarding procedures in accordance with local authority and statutory requirements. Drivers and Passenger Assistants undertaking school or SEN transport may be subject to:
7.2 Behaviour
Unsafe or abusive behaviour may be reported to:
7.3 Passenger Assistants
Passenger Assistants are only provided where agreed within the booking or contract arrangement.
8.1 Wheelchair Accessible Transport Services
All wheelchair accessible transport services and specialist assisted travel services are provided in partnership with Ride Mobility or another approved specialist accessibility transport provider operating under the relevant licensing and insurance requirements.
8.2 Additional Charges
Wheelchair accessible transport services may incur additional charges due to:
Any additional costs associated with wheelchair accessible transport services shall be payable by the customer unless otherwise agreed in writing.
8.3 Customer Responsibility
Passengers must notify Ride Star at the time of booking of:
Failure to provide adequate notice may affect vehicle availability and service provision.
8.4 Licensing & Compliance
All wheelchair accessible and specialist assisted travel services provided in partnership with Ride Mobility or other approved providers shall operate under the relevant licensing, safeguarding and insurance requirements applicable to those services.
9.1 Flight Monitoring
Where flight details are provided, Ride Star may monitor arrival times where operationally possible. Passengers remain responsible for notifying us of:
9.2 Waiting Time
Airport waiting charges may apply after any included waiting period has expired.
Ride Star accepts no responsibility for items left in vehicles. Where lost property is recovered:
Ride Star may subcontract bookings to licensed third-party operators or drivers where operationally necessary. All subcontractors must hold appropriate:
Nothing within these Terms excludes liability where it would be unlawful to do so. Subject to applicable law, Ride Star shall not be liable for:
Ride Star's total liability relating to any booking shall not exceed the total fare paid for that booking unless otherwise required by law.
Ride Star processes personal data in accordance with applicable UK data protection legislation including the UK GDPR and Data Protection Act 2018. Information may be shared where necessary with:
Where required for operational, safeguarding, legal or regulatory purposes.
Vehicles or premises may operate CCTV or audio recording systems for:
Such systems operate in accordance with applicable data protection legislation.
Where bookings are made via our website, mobile application or online systems:
Complaints should be submitted as soon as reasonably practicable via:
We aim to investigate all complaints fairly and promptly.
Ride Star reserves the right to amend these Terms & Conditions at any time. Updated versions will apply from the date published.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
